Terms & Conditions

Mem-Star Rugged are an ISO 9001 2015 certified company.

Warranty - Products are covered by the original equipment manufacturers warranty. Please contact us for further details.

Delivery Timescales - Stock items are available for immediate despatch. Should an item ordered from our website not be available we will contact you immediately. Should the lead time prove prohibitive we will, of course, immediately refund you. Shipment is made by next day courier but please allow 2-3 days.

Delivery prices are for UK deliveries only. We will contact you if you are an overseas customer with a delivery charge. Your card will not be processed until you have agreed the cost.

Pricing - Prices quoted are subject to change without notice. E&OE

Cancellation - Should you have changed your mind, for any reason, please contact us immediately to cancel your order. If your order has already despatched you will be liable for any delivery costs. Special orders and bespoke builds may be subject to fees.

Returns - In the unlikely event you need to return an order to us, please retain all the original packaging and contact us for returns authorisation number. Returns will only be accepted where the item is unused, has not been misused, and in an 'as new' condition. Restocking fees may be applicable in certain circumstances (Special orders and bespoke builds etc).

Credit Accounts are subject to approval. Please forward your company registration number, VAT number, full postal address, contact details and any other relevant information by email for a quick response.

Credit Cards are subject to a 2% surcharge. Debit cards and cash transfers carry no surcharges.

General Terms and Conditions below.

The Company refers to Mem-Star Rugged Limited.

Quotations are made and all orders accepted subject to the following conditions, notwithstanding anything which may be stated to the contrary on the Buyer’s order form or in correspondence. No terms and/or conditions which the Buyer may seek to impose shall apply or have effect.

The Company reserves the right at any time to refuse orders and cancel any incomplete orders or to suspend delivery, due to circumstances outside its direct control. No contract shall arise between the Company and the Buyers unless and until the Buyer has accepted these Terms and Conditions either expressly in writing or verbally or by implication. By Placing an order on this website, you are deemed to have accepted these Terms and Conditions.. The Company may cancel this Agreement by giving written notice in the event that:-
(i) any invoices for the sale of the Company goods are overdue for payment.
(ii) the manufacture of the goods increases the price to the company.
(iii) for reasons beyond the control of the Company, it is unable to effect delivery following termination of the manufacturers goods; or
(i) it is unable to effect delivery due to insufficient supply of goods from the manufacturer.
On giving such notice, the Company shall propmtly repay to the Buyer any sums paid in respect of the price.
The Company shall not be liable for any loss or damage whatsoever arising from such cancellation.

The prices shown in our catalogues or price lists are those ruling at the time of printing and are therefore subject to alteration without notice. Goods will be invoiced at prices ruling at the time of delivery. Quotations are made at current prices on an ex-works, ex-VAT basis and are exclusive of the costs of packaging, carriage, insurance and unloading. Quotations are for acceptance within 7 days from the date of quotation and unless accepted within that period will be deemed to have been withdrawn.

The delivery period will commence on the receipt by the Company of a written or verbal order, accompanied by sufficient information to enable the Company to proceed with the order. The time for delivery is an estimate only and the Company shall use its reasonable endeavours to supply goods before the expected delivery date. The place for delivery of the goods will be notified to the Company by the Buyer. However the Company shall have no liability in the respect of failure to deliver or perform or delay in delivery of performing the obligations under this Agreement arising from any cause whatsoever, the time for delivery shall not be of the essence.
The Buyer shall inspect the goods on delivery and shall within 7 days of delivery notify the Company of any alleged defect in the goods. The Buyer shall notify the Company of any non delivery within 7 working days from the date on which the goods were expected to be delivered. The Buyer shall give the Company an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If the Buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contract and free from any defect or damage and the Buyer shall be deemed to have accepted the goods.
The Buyer shall notify the Company of any shortage of quantity or damage to the goods or any alleged failure to comply with its description within 2 working days of receipt. Goods which have been damaged in transit must be returned by the Buyer within the original packaging kept intact for the Company's insurance purposes.

(i) The liability of the Company is strictly limited to the replacement, repair or credit to the invoiced value of the defective items at the discretion of the Company. The Company's maximum liability under or arising from this Agreement shall be limited to a sum equivalent to the invoice price of the goods. The Company shall not be liable for any claim, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss. The Buyer accepts that the limitations and exclusions set out herein are reasonable having regard to all circumstances including, without limitation, the price of the goods.
(ii) Except otherwise provided in this Agreement, all warranties, representations, terms and conditions, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.

No goods delivered to the buyer which are in accordance with the contract will be accepted for return without the prior written approval of the Company on terms to be determined at the absolute discretion of the Company. If the Company agrees to accept any such goods for return, the Buyer shall be liable to pay a handling charge of 15% of the invoice price. Such goods must be returned by the Buyer carriage-paid to the Company in their original packaging.

The credit terms are 30 days net from the date of invoice unless otherwise stated, and may be withdrawn at the discretion of the Company. Time for payment shall be deemed to be of the essence of the contract and payment shall be made in accordance withe credit terms in full without any right of set off, deductions or withholding whatsoever. The Company reserves the right to charge interest on any outstanding balances at the current base rate of Barclays Bank plc plus 3% until full payment has been received.

Legal and beneficial title in the goods shall remain in the Company and the Buyer shall hold the goods in fiduciary capacity as bailee of the Company until such time as payment in full has been received by the Company for the goods and all sums due to the Company by the Buyer under all Agreements between them. Risk in the goods shall pass to the Buyer on delivery to the Buyer. The Company shall be entitled to recover from the Buyer any goods for which payment has not been received when due, and enter upon the premises of the Buyer where the goods are situated or are reasonably thought to be situated to repossess such goods. Where the Buyer has purported to re-sell the goods before the property in them has passed to him, the proceeds of such purported re-sale shall be held in trust for the Company in the name of the Company in a bank account separate from all other monies of the Buyer.